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Refund & Return Policy
We Labebe have a 30-day free return policy. It means that if you receive a damaged product, you will have 30 days to get a refund after receiving your item to request a return & refund.
For a successful return, it is important that your item meets the eligibility criteria outlined below:
1) Condition: The item must be in the exact condition as when you received it. It should be unworn or unused, free from any damage or alterations.
2) Tags: Ensure that all original tags and labels attached to the item are still intact and undamaged.
3) Packaging: The item should be returned in its original packaging or box, which helps to protect it during transit.
4) Receipt or Proof of Purchase: Please retain and provide the receipt and/or the proof of purchase when requesting a return. This document serves as a confirmation of your transaction.
Meeting these requirements will help facilitate a smooth and efficient return process. If you have any further concerns and/or questions about the return &refund policy, feel free to reach out to Labebe for clarification or assistance.
To request a return, you can contact Labebe's customer service at labebe.contact@gmail.com. If your return is approved by Labebe's customer service representatives, we will give you detailed instructions on how and where you should send your package back. The freight for the refund needs to be paid in advance by the customer him/herself, and the customer needs to keep an electronic postage receipt/copy. After we receive the return package, the freight will be paid into the specific account provided by the customer. Items sent back without first requesting from Labebe's customer service representatives, a return will not be accepted.
You can always contact Labebe for any return and /or refund questions at labebe.contact@gmail.com.
Damages and issues
Upon receiving your order, we kindly request that you carefully inspect the items. If you come across any defects, damages, or if you, unfortunately, happen to receive the wrong item, we encourage you to contact us immediately. Your satisfaction is Labebe's top priority, and we are committed to resolving any issues promptly and effectively.
By informing us of any problems with your order, we can evaluate the situation thoroughly and take the relevant actions to solve the issue. Whether it involves replacing a defective or damaged item or rectifying an incorrect shipment, we will work diligently to address the issue and ensure your satisfaction. Please feel free to reach out to Labebe's customer service team at labebe.contact@gmail.com in such circumstances. Your feedback and cooperation enable us to provide you with the best possible solution.
Exceptions / non-returnable items
Please kindly note that there are certain exceptions to our return policy. The following items can not be returned:
1) Custom Products: This includes special orders or personalized items that have been specifically made or customized according to your preferences.
2) Hazardous Materials: We prioritize the safety of our customers and cannot accept returns on items classified as hazardous materials, including flammable liquids or gases.
1) Custom Products: This includes special orders or personalized items that have been specifically made or customized according to your preferences.
2) Hazardous Materials: We prioritize the safety of our customers and cannot accept returns on items classified as hazardous materials, including flammable liquids or gases.
If you still have incomprehensible questions and/or concerns regarding the eligibility of your specific item for return, Labebe encourages you to reach out to us. Labebe's customer service team will be happy to provide you with further assistance and address any inquiries you may have.
Additionally, please be aware that the items with final clearance (noted in the product title) are also non-returnable and can not be refunded if they do not have quality issues. Labebe values your satisfaction and strives to provide a smooth shopping experience.
Exchanges
To expedite the process of obtaining the desired item, we recommend following these steps:
1) Initiate a Return: Start by returning the item you currently have. Ensure that it meets the eligibility criteria specified in our return policy. Contact our customer support or follow the return instructions provided to request the return and receive the necessary authorization.
2) Await Return Acceptance: Once your return request is received, we will evaluate the return and confirm its acceptance. You will be notified accordingly.
3) Make a Separate Purchase: While your return is being processed by Labebe, you can proceed to make a separate purchase for the item you desire. This will allow you to secure the item promptly, ensuring availability and avoiding any potential delays.
By following the steps as mentioned above, Labebe's customers can streamline the process and maximize the chances of obtaining the desired item in a timely manner.
Refunds
Rest assured, Labebe will keep you informed every step of the way regarding your return process. Once we receive and have inspected the certain returned item, we will notify you of the results of approval or rejection of your specific refund request.
If your refund and/or request is approved, the refund will be processed automatically and issued to your original payment method. It's important to note that the timeframe for the refund to return to your bank/Paypal account may vary, as it depends on your bank or credit card company's processing procedures. It usually takes 7 days for us to take refund proccess. Please allow for some additional time for them to complete the necessary transactions and post the refund to your account.
We value your patience and understanding throughout this process. If you have any further incomprehensible questions or concerns regarding the refund or need any additional assistance, please contact us at labebe.contact@gmail.com.
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