Free US Shipping, 3-7 Business Days

10% off your first order | Sign up today!

🧸 Happy Children’s Day! Up to 50% Off Sitewide 🎈

HomeFAQs

FAQs

See below a list of frequently asked questions. 

If you can’t find the answer to your question here, please use the contact us page to get in touch.

  • When will my order ship and arrive?

  • Why didn’t I receive my order confirmation or shipping email?

  • How can I track my order?

  • Can I change my shipping address after placing an order?

  • Can I use a virtual address for delivery?

  • Can I cancel or amend my order?

  • What should I do if my order hasn’t arrived / has arrived damaged?

  • When is the Customer Services Department at Labebe open and how do I contact them?

  • I have lost my Instruction Manual, can I get a replacement copy?

  • What shipping carriers do you use?

  • How do I become a labebe member?

  • What can I get as a labebe member?

  • How do labebe Points work?

  • How do I earn rewards by sharing reviews?

  • What kind of photos or videos should I share?

  • Can my content be featured by labebe?

  • Where can I find manuals or assembly guides?

  • Why does labebe focus on “Grow Through Play”?

Safety & Compliance

Meets ASTM F963 & EN71 Safety Standards

Warranty Assurance

30-day money back guarantee, 90-day warranty

Fast Shipping

Ship in USA, 3-7 days delivery

Customer Support

Customer first, Service Always