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Shipping Policy
Shipping Country
We offer free shipping services to these countries: the continental United States (not including Alaska, Hawaii, Puerto Rico, and the other U.S. territories), Belgium, Canada, France, Germany, Japan, Italy, Netherlands, and Spain. Your Labebe's order will be shipped from your country warehouse to ensure delivery time.
While the following table includes specific destinations, please kindly note that if your country is not listed, it does not imply that our Labebe products do not ship to your location. You can contact our customer service center via labebe.contact@gmail.com and we will calculate the shipping fee according to your specific address. You can wait to receive your product after paying the shipping fee. However, it should be noted that because our products are made of pure wood, its volume and weight will cause high freight costs. Our commitment to worldwide delivery ensures that customers from various regions can enjoy our services.
Shipping information
We are delighted to offer you free shipping on all products available on our website. Yes, you read it right - every single item comes with free shipping (in the country we designated above)! No matter what you choose, from small pretend play toys to large rocking hoses, the shipping cost is on us. So go ahead and shop with confidence, knowing that you won't have to pay anything extra for shipping. Enjoy the convenience and savings of free shipping on every order.
While the following table includes specific destinations, please kindly note that if your country is not listed, it does not imply that our Labebe products do not ship to your location. You can contact our customer service center via labebe.contact@gmail.com and we will calculate the shipping fee according to your specific address. You can wait to receive your product after paying the shipping fee. However, it should be noted that because our products are made of pure wood, its volume and weight will cause high freight costs. Our commitment to worldwide delivery ensures that customers from various regions can enjoy our services.
Shipping information
We are delighted to offer you free shipping on all products available on our website. Yes, you read it right - every single item comes with free shipping (in the country we designated above)! No matter what you choose, from small pretend play toys to large rocking hoses, the shipping cost is on us. So go ahead and shop with confidence, knowing that you won't have to pay anything extra for shipping. Enjoy the convenience and savings of free shipping on every order.
Shipping method
At present, Labebe exclusively provides a single shipping method that guarantees both cost-effectiveness and prompt delivery. The selection of the carrier responsible for shipping your order is solely based on your country of residence. Rest assured, we consistently prioritize reliability and swiftness by opting for the most dependable local carrier accessible to you. Previous encounters have revealed that cheaper shipping methods tend to be sluggish and unreliable. Consequently, we have made the decision to dispatch all orders, regardless of quantity, through an expedited service.
Transportation time
For your convenience, Labebe provides an overview of the average shipping times based on different countries:
1) United States and Canada: You can expect your order to be shipped within 3-10 working days.
2) European countries: You can expect your order to be shipped within 5-10 working days.
3) Japan: You can expect your order to be shipped within 3-10 working days.
Please note that these are approximate time frames, and the actual delivery times might vary based on factors such as customs clearance and local postal services.
*Disclaimer: Orders placed during national holidays or public holidays may be delayed. You can email our customer service team to get information and order status via labebe.contact@gmail.com.
Logistics Tracking
Each order is assigned a distinctive tracking number, enabling you to monitor its journey from Labebe's warehouse to your designated shipping address. The best part is, shipping comes at absolutely no cost to you.
As soon as your order has the logistic tracking number available for tracking, we promptly provide you with the corresponding tracking number. An email notification from Labebe will be sent to your individual registered account, containing a link to our website. By clicking on the button with links in that email, you will then be redirected to a new Labebe's page where you can conveniently access your tracking number. Simply copy the provided number and paste it into the designated field. Or you can go to Labebe's website and find the "Track Order" section and check the logistics status of your ordered parcel. Voila! You can now easily track the location of your parcel and the progress of your shipment.
Could not find the tracking number
Please kindly note that, for Labebe's warehouse, it might take up to 5 days for Labebe to complete your order for the tracking information to become available and start appearing in our system. During this time, the necessary logistics and processing procedures are being carried out.
If you have waited for the specified period and still do not see any tracking information, we Labebe recommend you reach out to our customer support team for further assistance. Our customer service team will be very helpful and able to investigate the issue and provide you with the necessary updates on your order's tracking status. Rest assured, our team is dedicated to ensuring a smooth and transparent shopping experience for all our valued customers.
Fulfillment status
Order Status Definitions:
1) Accepted - Your order has been received and is currently being processed.
2) Completed - Congratulations! Your order has been successfully shipped by the carrier and is en route to your location.
3) Partial Fulfillment - A portion of your order has been shipped from Labebe's warehouse, while another part is still undergoing processing. The shipped items are on their way to you.
If your order remains unfulfilled or partially fulfilled for more than five days, we kindly request that you get in touch with Labebe's customer support team. They will promptly assist you and provide further information regarding the status of your order. Our commitment is to ensure your utmost satisfaction, and we are dedicated to resolving any concerns you may have.
Tracking shows "Delivered" but my package didn't arrive, what should I do?
In order to ensure the successful/completed delivery of your package, we Labebe recommend taking the following steps:
1) Verify the Shipping Address: Double-check the shipping address you provided during the ordering process to ensure it matches the address you expect the package to be delivered. Any discrepancies could result in misdelivery.
2) Consult with Neighbors: It's possible that the postman delivered your package to a nearby neighbor by mistake. We suggest reaching out to your neighbors to inquire if they received any packages that might belong to you.
3) Contact the Local Post Office: Occasionally, packages can get held up at the local post office. We Labebe highly recommend contacting your local post office directly to inquire about your package's status. Please provide them with your tracking number, which will assist them in locating your package and facilitating its retrieval.
If you encounter any further questions or issues regarding your order, please don't hesitate to reach out to us via email labebe.contact@gmail.com. The fastest and easiest way to receive assistance is by filling out our contact form and including either your email address or order number. Our Labebe's after-sale department is ready to provide you with the necessary support.
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