FAQs

Check the balance of the PayPal account first. If the balance is sufficient, we recommend that you contact PayPal staff to confirm whether the account is stable or you can contact us by email.

If there is a discount on the price on the website, it will be applied directly to the shopping basket without any further action on your part.

As part of the "Cart Discount" action with code, simply enter the code in the "Promotional Code" field provided for this purpose on the cart summary page: the discount will be automatically deducted from the total amount of your cart.

As part of a code-free "cart discount" action, the discount is applied directly to the cart without any additional action on your part.

As part of the "Offre Canon" code operation, simply enter the code in the "Promotional Code" field provided for this purpose on the shopping basket summary page: the discounted toy will be automatically added to your order and its amount will be taken from your shopping basket the total amount of . To take advantage of such offers, your order must meet the minimum purchase amount mentioned in the terms of the offer or in any other communication related to the action.

If you purchased this product from one of our resellers, we kindly ask you to contact that reseller directly and they will be able to assist you with this process. We're sorry if you purchased this product from our Labebemall.com web store, but we are unable to offer product exchanges on our site. However, you may exercise your right of withdrawal within 30 days (see next section) to return it to us and place a new order.

*Your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging.

We have a 30-day return policy, which means you have 30 days to request a return after you receive the item.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase. To initiate a return, you can contact Veronika@zjtaichi.com

contact us. If your return is accepted, we will send you a return shipping label with instructions on how and where to send the package. Items returned to us without prior request for return will not be accepted. For any return issues, you can contact us at Veronika@zjtaichi.com at any time.

Please inspect your order upon receipt and if the item is defective, damaged or you have received the wrong item, please contact us immediately so we can evaluate the problem and correct it.

Certain types of items cannot be returned, such as perishable items (such as food, flowers, or plants), custom-made products (such as special order or personalized items), and personal care items (such as beauty products). We also do not accept hazardous materials, Returns of flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we do not accept returns on specials or gift cards.

We will notify you when your return has been received and inspected, and let you know if your refund has been approved. If approved, you'll be automatically refunded to your original form of payment. Keep in mind that your bank or credit card company, or PayPal may also take some time to process and post the refund.