Returns and Quality

I want to exchange

If you purchased this product from one of our resellers, we kindly ask you to contact that reseller directly and they will be able to assist you with this process. We're sorry if you purchased this product from our Labebemall.com web store, but we are unable to offer product exchanges on our site. However, you may exercise your right of withdrawal within 30 days (see next section) to return it to us and place a new order.
*Your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging.


I want to return the item because it didn't fit (withdrawn)

We have a 30-day return policy, which means you have 30 days to request a return after you receive the item.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase. To initiate a return, you can contact Veronika@zjtaichi.com
contact us. If your return is accepted, we will send you a return shipping label with instructions on how and where to send the package. Items returned to us without prior request for return will not be accepted. For any return issues, you can contact us at Veronika@zjtaichi.com at any time.

damage and problems

Please inspect your order upon receipt and if the item is defective, damaged or you have received the wrong item, please contact us immediately so we can evaluate the problem and correct it.

Exceptions/Non-Returnable Items

Certain types of items cannot be returned, such as perishable items (such as food, flowers, or plants), custom-made products (such as special order or personalized items), and personal care items (such as beauty products). We also do not accept hazardous materials, Returns of flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we do not accept returns on specials or gift cards.

Refund

We will notify you when your return has been received and inspected, and let you know if your refund has been approved. If approved, you'll be automatically refunded to your original form of payment. Keep in mind that your bank or credit card company, or PayPal may also take some time to process and post the refund.